Terms & Conditions

1. Acceptance and Changes to Terms

By using our platform, you agree to these terms. Please read them carefully before proceeding with any transactions.

We reserve the right to update these terms. Changes take effect immediately upon posting, and continued use of our services signifies your acceptance.

2. Services Provided

We offer a platform for exchanging crypto assets and accessing a digital marketplace.

“Exchange” refers to swapping one crypto asset for another through a third-party service, with applicable fees and potential rate variations.

“Crypto Assets” are digital currencies or tokens using blockchain technology, such as Bitcoin and Ethereum.

“Marketplace” is our online platform that aggregates offers from various providers, allowing users to compare rates and transaction limits.

3. Transaction Guidelines

Ensure the security of your assets and report any suspicious activity immediately.

You consent to receive emails from us regarding transactions and promotions.

Comply with all required AML and KYC processes.

Transactions may involve floating or fixed exchange rates, which are subject to market fluctuations and conditions.

4. Fees

Our fees include exchange and network fees, with rates varying by transaction type.

Network fees are passed directly to users and may fluctuate based on market conditions.

5. AML and KYC Compliance

We may apply AML/KYC procedures to ensure security and compliance with regulations. For more information, please refer to our AML Policy.

6. User Responsibilities

You accept all risks associated with using our platform and are responsible for any taxes incurred.

Ensure all information provided is accurate and legal.

You agree not to engage in illegal activities or use our services fraudulently.

7. Information Privacy

Do not share sensitive transaction details with anyone except authorized representatives.

We are not liable for losses due to the disclosure of information through our website.

8. Refund Policy

At InCoin Tradelt s.r.o., we strive to provide transparent and secure services for all our customers. Due to the nature of cryptocurrency transactions, which are irreversible once confirmed on the blockchain, we have the following refund policies in place:

8.1 Cryptocurrency Purchases and Trades

  • All purchases, trades, and deposits of cryptocurrency are final once completed on the blockchain.
  • Users must verify all transaction details carefully before confirming any action.
  • Users are responsible for ensuring the accuracy of transaction details before confirming any trade.

8.2 Promotional Refunds (If Applicable)

  • From time to time, we may offer specific promotional programs that allow partial reimbursement or credits.
  • Such refunds, if offered, will be credited to the user’s account balance and cannot be refunded to the original payment method.
  • Each promotion has its own eligibility rules and limits, which must be followed.

8.3 Refunds for Merchant or Service Payments

  • Payments made through our platform for goods or services may be eligible for full or partial refunds, depending on the specific terms of the merchant or service provider.
  • Refunds, when approved, will typically be processed back to the same cryptocurrency used for the original payment.
  • Partial refunds may be issued, provided the total does not exceed the original payment.

8.4 Mistaken or Unsupported Deposits

  • If a user deposits unsupported cryptocurrencies or makes a deposit with incorrect information, they may submit a recovery request.
  • Recovery is not guaranteed and may require verification and processing time, with applicable fees.

8.5 Fraud and Security Concerns

  • Suspected fraudulent transactions should be reported immediately.
  • If a transaction is suspected to be fraudulent, our security team may temporarily freeze funds and investigate the issue.
  • Verified fraudulent transactions may be eligible for refunds at the company’s discretion.
  • Refunds are not guaranteed and are evaluated on a case-by-case basis.
  • If fraud is confirmed, refunds may be issued at our discretion.

8.6 Important Considerations

  • Cryptocurrency transactions are generally irreversible once confirmed
  • Users are responsible for ensuring the accuracy of all transaction details.
  • Any offers or promises of large refunds outside of our official policies should be treated with caution.

For any questions regarding refunds or to submit a refund request, please contact our support team at [support email/contact link].

9. Risk Disclosure

Cryptocurrency trading and digital asset investments involve significant risk. Before using InCoin Tradelt s.r.o’s services, please read and understand the following disclosures carefully. By accessing or using our platform, you acknowledge that you are aware of, and accept, these risks.

9.1 Market Risk

The value of digital assets can rise or fall rapidly. Prices are highly volatile and may be influenced by global economic conditions, technological developments, regulatory changes, or market sentiment. Clients may incur partial or total losses of their invested capital.

9.2 Liquidity Risk

Certain cryptocurrencies may have limited trading volume or availability, which can affect your ability to buy, sell, or convert them at your preferred price or time.

9.3 Transaction Irreversibility

Cryptocurrency transactions are permanent once confirmed on the blockchain. Errors such as sending assets to an incorrect address, using the wrong network, or authorizing a fraudulent transaction are typically irreversible and may result in the permanent loss of funds.

9.4 Technological and Operational Risk

While InCoin Tradelt s.r.o employs extensive security measures, digital asset systems rely on networks, hardware, and software that may fail or be subject to cyberattacks, system disruptions, or other technical issues beyond our control. Losses resulting from such failures may not be recoverable.

9.5 Legal and Regulatory Risk

The legal status and regulatory framework applicable to digital assets differ across jurisdictions and are subject to change. New or revised regulations may restrict, limit, or otherwise impact the availability, transferability, or legality of certain assets or services.

9.6 Third-Party Risk

When using external wallets, payment processors, or other third-party services, you accept the risks associated with those providers. InCoin Tradelt s.r.o. is not responsible for any loss or damage arising from third-party actions or failures.

9.7 No Advisory Relationship

All content, information, and tools provided by InCoin Tradelt s.r.o. are for informational and transactional purposes only. InCoin Tradelt s.r.o. does not provide investment, financial, legal, or tax advice. All decisions to trade, hold, or otherwise interact with digital assets are made at the client’s sole discretion and risk. Clients should seek independent professional advice if necessary.

9.8 Acknowledgment of Risk

By engaging in any transaction or using the services of InCoin Tradelt s.r.o., you confirm that you understand and accept the risks associated with digital asset transactions, and that you are capable of bearing any potential financial losses resulting from such activities.

10. Third-Party Content and Services

We are not responsible for the accuracy or reliability of third-party content or services linked on our platform. Any issues must be resolved with the relevant provider.

11. Intellectual Property

All rights to our intellectual property are reserved. You may not alter, reproduce, or commercially exploit any materials from our services without permission.

12. Communications

You agree to receive communications electronically. You may withdraw consent at any time, but this may affect your use of our services.

13. Limitation of Liabilities

Our services are provided “as is” with no warranties. We are not liable for any damages arising from your use of our services.

Ensure transaction details are correct before proceeding, as we cannot cancel or reverse exchanges.

14. No Offer of Securities

We do not offer securities, and it is your responsibility to ensure that crypto assets are not classified as such.

15. Termination

We may terminate these terms and your access to our services with or without notice, depending on the circumstances.

16. Governing Law and Dispute Resolution

Any disputes will be resolved through arbitration under the laws of [country], with the arbitration conducted in English.

Efforts should be made to resolve disputes amicably before seeking legal remedies.

AML Compliance Policy

We are committed to preventing money laundering and ensuring that our platform is not exploited for illicit activities. Our policy includes thorough customer identification, transaction monitoring, and collaboration with law enforcement as required.

Key Components:

Customer Identification: We verify customer identity for flagged transactions and may request additional information if needed.

Recordkeeping: Verification records are kept for five years, stored securely, and shared with authorities if required.

Monitoring: Transactions are monitored for unusual activity, especially for high-risk accounts.

Risk Management: We implement comprehensive AML/CFT measures, including regular quality checks and training.

Collaboration with Law Enforcement: We provide accurate information on transactions to authorities when necessary.

By adhering to these standards, we strive to maintain a secure and compliant environment for our users.

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