1. Cryptocurrency Purchases and Trades

• All purchases, trades, and deposits of cryptocurrency are final once completed on the blockchain.
• Users must verify all transaction details carefully before confirming any action.
• Users are responsible for ensuring the accuracy of transaction details before confirming any trade.

2. Promotional Refunds (If Applicable)

• From time to time, we may offer specific promotional programs that allow partial reimbursement or credits.
• Such refunds, if offered, will be credited to the user’s account balance and cannot be refunded to the original payment method.
• Each promotion has its own eligibility rules and limits, which must be followed.

3. Refunds for Merchant or Service Payments

• Payments made through our platform for goods or services may be eligible for full or partial refunds, depending on the specific terms of the merchant or service provider.
• Refunds, when approved, will typically be processed back to the same cryptocurrency used for the original payment.
• Partial refunds may be issued, provided the total does not exceed the original payment.

4. Mistaken or Unsupported Deposits

• If a user deposits unsupported cryptocurrencies or makes a deposit with incorrect information, they may submit a recovery request.
• Recovery is not guaranteed and may require verification and processing time, with applicable fees.

5. Fraud and Security Concerns

• Suspected fraudulent transactions should be reported immediately.
• If a transaction is suspected to be fraudulent, our security team may temporarily freeze funds and investigate the issue.
• Verified fraudulent transactions may be eligible for refunds at the company’s discretion.
• Refunds are not guaranteed and are evaluated on a case-by-case basis.
• If fraud is confirmed, refunds may be issued at our discretion.

6. Important Considerations

• Cryptocurrency transactions are generally irreversible once confirmed
• Users are responsible for ensuring the accuracy of all transaction details.
• Any offers or promises of large refunds outside of our official policies should be treated with caution.

For any questions regarding refunds or to submit a refund request, please contact our support team at [support email/contact link].